FFOCUS Poll
FFOCUS (Frequent Flyers Organized and Concerned about Unacceptable Service) Mission Statement
FFOCUS creates a path for open dialogue that identifies solutions to the problems faced by today’s travelers, and advocates on behalf of the traveling public to improve the travel experience for all.
Adopted March 2009 by the FFOCUS Policy Committee
FFOCUS in the News at the Star Alliance Mega Do
Thu, 2010-02-04 22:38 — JimGOur own Art Pushkin, one of the FFOCUS founders, current Chairman of the Policy Board and Frequent Flyer legend, was interviewed for a Conde Nast Traveler article about the Star Alliance Mega-Do. Read More>>
Art was also in another article about the Mega-Do. Read More>>
Welcome to FFOCUS!
As a founding member and Chairman Emeritus of Frequent Flyers Organized & Concerned about Unacceptable Service or FFOCUS, allow me to be the first to welcome you to our web site. On behalf of the entire membership, we hope you'll visit often and join us in our efforts to become a voice for all airline customers. As you navigate the site you will find helpful hints on how to reach out to airlines effectively when confronted with poor service. We also have a Customer Advocate assigned to most carriers in the United States. If you decide to join us we have a very lively and fun bulletin board forum full of useful information to those who travel. We encourage you to register for our forums, and participate in the various airline- and travel-related discussions. Thanks for dropping by, we hope to see you often either as a visitor or member. Warmest regards, Robert Johnson Chairman Emeritus FFOCUS.org
As bag fees rise, are airlines improving baggage handling?
Tue, 2010-02-02 18:41 — JimGUSA Today - Airlines get nearly four reports for every 1,000 domestic passengers that luggage has been delayed, lost, pilfered or damaged, according to the Department of Transportation and about 1.7 million passengers are on domestic flights each day. At the same time, nearly every domestic airline is charging passengers to check their bags. Just last month, five major carriers raised the average price of checking a first bag to $25 at the airport, and a second to $35. Read More>>
Airbus Raises List Prices
Mon, 2010-02-01 17:10 — JimGAviation Week - Bolstered by a strong backlog and relatively few aircraft cancellations last year, Airbus this year is feeling confident enough in the market to increase the list price of its aircraft. Read More>>
JAL: To Decide on Alliance Partner Soon
Mon, 2010-02-01 16:55 — JimGUSA Today - The new leaders of Japan Airlines said Monday the carrier will decide on its alliance partner "as soon as possible" but wouldn't provide a timeframe for a decision on sticking with American Airlines or shifting to Delta. Read More>>
FFOCUS' thoughts on the new DOT 3 hour tarmac rule.
Mon, 2009-12-21 20:08 — FFOCUSFFOCUS is cautiously optimistic about the DOT's newly announced rule requiring US airlines to allow passengers to disembark after 3 hours on the tarmac. While we had hoped that the airlines would have adopted some proactive measures on their own, we hope this action motivates airlines to make those changes so that incidents like this are few and far between. We remain concerned, however, that by focusing on adherence to this new rule new problems will arise which will further inconvenience airline customers and add unecessary cost and complexity to airline operations.
